Frequently Asked Questions
If Your Question Isn’t Here and What This Page Covers.
If Your Question Isn’t Here
If the list below does not include what you are looking for, open the live chat icon at the bottom of any page. The support team replies in English or Bahasa Malaysia and can handle account-specific questions that this page cannot cover. You can also check the Help section inside the lobby. That section includes more detailed guides on games, bonuses, and technical settings. Both channels are available 24 hours a day.
What This Page Covers
This page gathers the questions players ask most often when using the platform. The answers cover deposits, withdrawals, account verification, wagering requirements, payment channels, disconnections, and session limits. Each answer is kept short and direct so you can find what you need without reading through extra text. The goal is to give you a clear next step for each situation.
Asked most often
How long do withdrawals take to process?
Withdrawals are processed within 30 minutes after approval. Approval itself usually happens within a few minutes during operating hours. Outside those hours, the request is picked up the next processing window.
Do payouts return the way they came?
Wherever the channel allows it, a payout returns the way the deposit arrived. That is a payment rule rather than a site rule, and GrabPay and ShopeePay follow it.
What is a turnover requirement?
A turnover requirement is the total bet amount you must place before bonus funds become withdrawable. You can see your running progress in the Bonus section of your account dashboard. That number updates after every bet.
What is the minimum deposit?
Deposits start from RM30 on e-wallet channels and RM50 on bank transfer. The cashier lists GrabPay, ShopeePay and Boost.
Can I set a deposit limit?
Daily, weekly and monthly limits can be set from the account dashboard at any time. A tighter limit applies immediately, and it covers GrabPay and ShopeePay alike.
Where does a withdrawal land, and does it go back through the method I used to deposit?
Before you confirm a withdrawal, the cashier screen shows exactly where the money will go. That destination is the same method you used to deposit, unless that method does not support outgoing transfers — in that case, the screen shows an alternative you can choose.